Refund policy

We want you to pay only for something that works for you. Refunds of card payments are made through Dodo Payments, our merchant of record; bank transfers in Vietnam are refunded by us. Ask at support@drint.io with the e-mail of your Drint account.

1First payment: 7 days

If Pro is not right for you, ask within 7 days of your first payment for it — monthly or yearly — and we refund it in full, as long as you have downloaded no more than 3 die or print files in that time. The account then returns to Free; your projects and files stay.

2Renewals and cancelling

You can cancel at any time, and you will not be charged again. A period that has already started is not refunded, but Pro stays on until it ends.

If you forgot to cancel and ask within 48 hours of a renewal without having used Pro since, we refund that renewal.

3Always refunded

A double charge, a payment taken for a plan that never turned on, or a paid feature we removed while you were paying for it (pro-rata for the unused time).

4How long it takes

We answer within 2 working days. Card refunds go back to the card used and usually show within 5–10 working days, depending on your bank. Bank transfers are returned to the account they came from.